Website Privacy Policy

Introduction

The City of Nappanee is committed to providing users of our website with convenient, secure access to city services while also protecting your privacy. This Privacy Policy explains why information may be collected when you visit our website, how that information is used, and under what conditions it may be shared.

In no event shall the City of Nappanee, its agencies, officers, employees, agents, or representatives be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of this website. Nothing on this website is intended to constitute legal advice.

Data Collection

We collect limited information about visitors for analytics and website improvement. This includes:

• Date and time of access

• Browser and device type

• Referring pages

• General geographic location (not specific addresses)

This data helps us understand which pages are most useful, how visitors navigate our site, and how we can improve our digital services.

Use of Cookies

We use cookies (small data files stored on your device) to:

• Track how users interact with the site

• Improve navigation experience

• Avoid presenting the same content repeatedly

These cookies do not collect personally identifiable information. You may disable cookies through your browser settings, but some features of our site may not function as intended.

Email Communications

If you send us an email or fill out a contact form:

• Your email address and any personal information provided will only be used to respond to your inquiry.

• We may forward your message to the relevant city department or partner agency for resolution.

• Your information will not be shared or sold to third parties for marketing purposes.

Online Transactions

The City of Nappanee partners with InvoiceCloud, a trusted third-party vendor, to process secure online payments for services such as utility bills, permits, and other fees.

• All financial transactions are conducted through InvoiceCloud’s secure portal, which uses industry-standard encryption and data protection protocols.

• The City does not store or collect credit card numbers or banking information. All sensitive payment data is securely handled by InvoiceCloud.

• Access to payment records is limited to authorized City personnel and only for purposes necessary to support billing, customer service, and record-keeping.

Please note: When accessing the InvoiceCloud payment portal, you will be redirected to a third-party website. The City of Nappanee is not responsible for the content, privacy practices, or security of external websites. Users are encouraged to review InvoiceCloud’s privacy policy before completing a transaction.
Visit: https://www.invoicecloud.com

Completion of Transactions

Completion of any transaction is contingent upon:

1. Authorization from your financial institution or credit card provider

2. Acceptance by the relevant City department

3. Payment of any associated transaction fees

If a transaction is declined, your liability remains, and late fees or penalties may apply as outlined in city ordinances or service agreements.

E-News Subscriptions

If you sign up for City alerts or newsletters:

• You must opt in and provide your email address.

• You may unsubscribe at any time using the link in each email or through your account.

• Passwords (when applicable) are stored on a secure server. The City will never request your password via phone or email.

Security

To maintain security and ensure service availability:

• We use commercial security software to monitor for unauthorized access, data tampering, or malicious activity.

• Unauthorized attempts to modify or damage this website are prohibited and may be punishable by law.

External Links

Our website may link to other government, nonprofit, or community websites.

• The City of Nappanee is not responsible for the content or privacy practices of external sites.

• A link does not imply endorsement by the City.

Sale of Personal Data

The City of Nappanee does not rent, sell, or trade any personally identifiable information for marketing or mailing purposes. We do not disclose payment or financial data except as required to complete your transaction or comply with legal obligations.

Public Records and Disclosure

As a governmental entity, communications through this website may be subject to Indiana’s public records laws. Information collected may be disclosed upon request, unless specifically exempted by law.

Updates

We reserve the right to update this policy periodically to reflect changes in legal requirements or advancements in technology. Updates will be posted on this page and dated accordingly.