Pay Water Bill | Nappanee, IN

We are now offering the ability to pay your Nappanee Water & Sewer Utility online! Click the button below to get started today or visit https://www.invoicecloud.com.

FAQs

Advanced Features

What is Pay by Text?

Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay by text message with your default payment method with a quick reply. You may sign up for Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation text will be sent to complete enrollment.

What is Account Linking?

Account Linking means that payers can link multiple accounts and view and pay all open bills in a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

Can I start receiving paper bills again?

If I sign up to Go Paperless, how will I receive my bills?

What if I already have AutoPay set up with my bank?

What is the difference between AutoPay and a scheduled payment?

What are scheduled payments?

I'm signed up for AutoPay but do not see anything showing under "Upcoming Scheduled Payments"

Can I cancel AutoPay?

What is AutoPay?

General

What are some benefits of paying a bill online?

What are some of the benefits of receiving my bill electronically?

Getting Help

I accidentally deleted my current email notifications, what should I do?

Who do I contact with questions about my bill or if I'm having trouble using the online system?

Payment

How do I change my account information?

Will I be able to print a copy of my bill?

How long will my payment history be maintained?

Can I tell if my payment has been posted?

How long does it take for online payments to process?

How will I know that my payment has been acccepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Are there fees for paying online?

Which bills can I pay online?

What forms of payment can I use?

Security

What is PCI Compliance and why is it so important?

Is my credit card & checking account information safe when paying online?

Is my information secure?

Using the System

I forgot my Password, how do I access my account?

Do I need to register to pay a bill?

Will I recieve a confirmation email that my bill has been paid?

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

Do I have to enter an email address to make a payment?

What if I can't locate my bill?